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Career Trajectory


(1 of 12) 

  • Cents

  • Technical Operations Manager

  • 2021 - 2023

Reported to the COO. Upgraded home-grown inventory, ordering, and warehouse management systems to ERP software. Moved order fulfillment from in-house to 3PL service. Wrote support documentation for hardware setup and troubleshooting, and managed Tier 3 support escalations. SME and administrator for tablet Mobile Device Management providers. Go-to leadership resource for all things hardware, directly impacting productivity numbers across all departments. Responsible for all customer hardware orders and inventory, in addition to vendor and manufacturer relationships. Worked on multiple new priority hardware initiatives poised to disrupt the laundromat and dry cleaning industries.

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