Darrell Cohn, PMP, CSM

Reported to the COO. Go-to leadership resource for all things hardware, directly impacting productivity numbers across all departments. Responsible for all customer hardware orders and inventory, in addition to vendor and manufacturer relationships. Upgraded from home-grown inventory, ordering, and warehouse management systems to ERP software. Moved order fulfillment from in-house to 3PL service. Wrote support documentation for hardware setup and troubleshooting, and managed Tier 3 support escalations. SME and administrator for tablet MDM providers. Worked on multiple new priority hardware initiatives poised to disrupt the laundromat and dry cleaning industries.