DARRELL COHN, PMP, CSM

Reporting to the Executive Director. Working on multiple projects related to operationalizing the “Iyun” education program, aimed at enhancing stakeholder experiences through technical and business operational improvements. Projects include a thorough cross-functional review of the organization's Salesforce instance. This is determining how data collection can be improved and streamlined in order to be more actionable by all internal teams. New reports are also being built based on the review, to help the team make data-driven decisions so that they can continuously improve the enduser's experience. Additionally, a complete review of the method by which endusers are acquired is being conducted to identify and correct any gaps or obstacles in the process.