Technical Operations Management Professional (PMP/CSM certified) with 23+ years of technical project and account management experience at companies such as Grubhub, Verdant Robotics, Make Cents Technologies, and Tapingo. Adept at handling day-to-day technical operations, as well as implementing software for enterprise clients with 10,000+ end users, hardware integration, risk mitigation, client and vendor account management, service outages, managing cross-functional projects, continuous improvement, and support documentation. Empathetic leader focused on morale and communication who brings order to ambiguity. Enthusiastically creates buy-in across internal teams to achieve strategic goals and OKRs. Seeking a leadership role to manage an organization’s technical operations or project management needs.