Technical Operations Management Professional (PMP/CSM certified) with 23+ years of technical program, project, and account management experience at companies such as Verdant Robotics, Make Cents Technologies, Grubhub, and Tapingo. Adept at handling day-to-day technical operations, as well as implementing, integrating, and maintaining software for enterprise clients with 10,000+ end users, risk mitigation, client and vendor account management, service outages, managing cross-functional programs/projects, sprint planning, continuous improvement, and documentation. Proficient at context switching and thriving in ambiguity. Believer in being an empathetic leader focused on morale, communication, and mentoring. Seeking a leadership role to manage an organization’s technical operations, program, and project needs.